Refund Policy
Last updated: August 13, 2026
We want every order to arrive quickly and correctly. When something goes wrong on our end, this page explains exactly what happens next.
1. Automatic Protection
Every order is monitored automatically. If a bundle isn't confirmed as delivered within a reasonable window after payment, our system automatically issues a full refund to your original payment method — you don't need to do anything or contact us for this to happen.
2. Requesting a Refund or Re-Delivery
If a bundle fails to deliver due to an error on our part and you'd like to request a refund or a free re-delivery instead of waiting for automatic processing, contact us within 2 days of the transaction. Let us know your order reference and whether you'd prefer a refund or re-delivery, and we'll act on it as quickly as possible.
3. What's Not Covered
We're not able to offer a refund if a bundle was delivered successfully to the phone number you provided at checkout. Please double-check the number before paying — we cannot reverse a bundle once it has been sent to the number entered.
4. Refund Timing
Refunds are processed back to your original payment method via Paystack. Depending on your bank or mobile money provider, it can take a few business days for the refund to reflect.
5. Contact Us
Questions about a refund can be sent to cheapbundlez@gmail.com or via our Contact page.